iGamingCare is proud to announce the launch of its Support Chat. Available 24/7, the AI assistant can help anyone with gambling concerns.

The first responder answers gambling-related questions, provides access to support tools, and connects people to help when needed. Find out more about the tool now available on the iGamingCare hub.

What the Support Chat Does

The Support Chat acts as a digital first responder. It offers a confidential and non-judgmental space for users to seek guidance and support. Let’s take a closer look at what it can do for you:

• Listen to concerns: It engages users in conversation, offering a space to talk about concerns or questions relating to gambling.
• Self-assessment: The tool offers the option to do a gambling behavior self-test (just type “Start self-test”).
• Information and tips: The chatbot provides instant information on responsible gaming practices, answers questions, and offers tips for staying in control.
• Access to support tools: It provides direct access to useful resources, such as safer gaming articles and responsible gambling tool guides.
• Professional help referral: If the AI assistant detects someone may be at high risk or asks for more help, it can guide them toward professional support services.

Privacy and confidentiality are central to the service. All chats are anonymous and secure, creating a safe space where users can be honest about their gambling behavior without fear of judgment.

No personal data is required to use the Support Chat, and conversations remain confidential. The tool even points to the site’s Privacy Policy for full details, providing transparency and reassurance.

The tone of the chatbot is friendly and understanding, rather than clinical. It’s programmed to respond with empathy and facts, mirroring human-like conversation to make users feel respected and heard.

A Supportive, Non-Judgmental Conversation in Action

The value of the Support Chat is perhaps best illustrated through an example exchange. Here is a sample conversation:

In this scenario, the response is calm and supportive. The assistant immediately validates the user’s feelings (“you’re not alone”). It offers a concrete next step with the self-assessment and provides the option to get information.

This interaction shows how the AI assistant listens, responds without judgment, and gently guides the user toward helpful actions.

Should the conversation reveal a serious level of risk, the chatbot might suggest connecting with professional gambling support. Users can enter their country, and it provides contact details for local organizations.

How to Use it

Players interested in trying the chatbot can access it now via iGamingCare. Simply click the Support Chat icon at the bottom right of any page.

You can start a conversation by typing a message. Alternatively, you can click “Start self-test” to begin the self-assessment. Here are some examples of the types of prompts you can enter:

• Start self-test
• How do deposit limits work?
• I feel like I’m losing control of my gambling.
• I’m worried about how much my friend is gambling.
• Can you help me find support near me?
• How do I self-exclude from a casino site?

The chat interface is available 24/7, offering valuable support whenever needed. It provides helpful answers, tailored to individual situations.

The Benefits of Using the iGamingCare Support Chat

iGamingCare is harnessing the power of AI to protect players. The team is encouraging players to reach out early if they have concerns about their gambling. The Support Chat can be a first step towards regaining control or finding the right help.

Here’s how it helps:

• Early intervention: By recognizing early signs of gambling issues, the AI can prompt users to take proactive steps, potentially preventing more severe problems.
• Empowerment through knowledge: It educates users on responsible gambling practices, helping them make informed choices and maintain control over their habits.
• Support for recovery: It guides users towards professional help and self-exclusion options, supporting their journey towards recovery.

Whether you’re worried about how much you’ve been betting or have a general question about responsible gambling, this AI assistant is ready to help. Give it a try and start the conversation – it could mark the beginning of a healthier, more informed gambling experience.